Legal
Cancellation and Refund
What you buy
Kairos is digital software. A purchase grants a time-limited license (for example 1, 6, or 12 months) tied to your Kairos ID. There is no recurring subscription charged automatically after that period ends — access simply expires unless you buy again.
Cancellation
Because purchases are one-time license periods (not auto-renewing subscriptions), there is nothing ongoing to “cancel.” You can stop using Kairos anytime by uninstalling it. Unused time in a paid period is not prorated for refund unless required by law or approved under the refund section below.
Refunds
We aim to be fair. You may request a refund within 7 days of purchase if:
- the payment succeeded but we could not issue a working license key, or
- a clear product defect blocked activation after reasonable troubleshooting with support.
Refunds are generally not available once a license key has been successfully issued and the paid period is usable, except where mandatory consumer law requires otherwise.
Approved refunds are processed through Razorpay to the original payment method. Timing depends on your bank or UPI app (often several business days).
How to request
Email kairosfolio.support@gmail.com with your Kairos ID, checkout email, and Razorpay payment ID (if you have it). We respond as quickly as we can.
Chargebacks
Please contact us before disputing a charge with your bank. We will try to resolve license or payment issues directly first.
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